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POLICIES

Refund & Cancellation Policy

Draft for review. Confirm the policy with your payment provider and a lawyer before taking payments. Applicable consumer law and payment network rules override this draft.

Sponsored placements

Payments buy sponsored visibility and increase the cumulative verified sponsored amount for a listing. Because relative positions can change when other advertisers make payments, a later decrease in rank does not by itself qualify for an automatic refund.

Potential correction or refund cases

Contact support if you believe you were charged more than once for the same order, were charged but the payment was not applied, or experienced a technical processing error. We will investigate payment-provider records and correct confirmed errors in accordance with applicable law and payment-provider rules.

Before checkout

Before confirming payment, the checkout flow must show the currency, incremental amount charged, resulting cumulative sponsored total, and a clear notice that the listing may move down if another listing reaches a higher verified amount.

Support contact

Publish a monitored support email and business address here before enabling live payments.